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Videos

Review the entire catalog of videos or drill down to specific topics by selecting a video series or topic area from the list below. Check back often as new videos are added to the collection regularly.

Sustaining a Robust Off-Campus Merchant Program

A behind-the-scenes look at one of the nation's largest self-operated off-campus merchant programs. Topics include how the program is structured, how merchants are onboarded, and the technology put in place to make paying and reconciling over $4 million of annual off-campus activity to nearly 100 different merchant partners a quick and easy process.

NACCU Interview with The Ohio State University

Dawn Thomas, NACCU CEO, interviews Joshua Bodnar, Director of BuckID, with The Ohio State University, as they discuss a major summer project which entails updating campus technology, hardware, badges and processes for a future move to contactless and mobile. Click the image below to watch now!

Your Data Treasure Trove

Does your campus recognize the treasure trove of data residing in the card system?  Is that data being used for student interventions or campus enhancements?  No matter your answers, let's talk about what we have, your methods for sharing it, and just how useful it can be to our campus communities.

Genetec Synergis Access Control – Two Campuses

Watch as two campuses share their experiences with Genetec in a unified environment. Clemson University and SUNY Binghamton will provide insights.

How Do You Off-Campus? A Panel Discussion on Off-Campus Programs

Hear how several different campuses approach their off-campus merchant programs and why. Panelists will share information about the structure of their program, what roles their partners play, how the program fits into their overall operation, and answer questions from the audience.

Virtual EXPO Showcase: Sentry Interactive Access Control Supply Chain Challenges

See how Sentry Interactive can help you address the challenges of providing credentials to your students, faculty and staff in a world where the supply chain is causing challenges. With this new platform, we will show how you can leverage existing deployed solutions to provide both investment protection and an upscale user experience. 

Instant ID: Tips & Tricks

Have you been using IDWorks 6.5 and are anxious about making the jump to TruCredential / Instant ID? Come and learn some tips and tricks from schools that have already made the jump and can help you to plan for a smooth transition.

Fired Up for a Mobile-Only Student Experience, the CMU Story

Taking a collaborative approach with your business partner and campus community to have a seamless Mobile Only Student Experience.

NACCU Interview with Evolis

Dawn Thomas, NACCU CEO, interviews Evolis Channel Sales Manager, Jeremy Jones. The two discuss Evolis solutions to card office challenges, the company’s newly launched Primacy 2 card printer, and how they have successfully navigated today’s economic environment.

The North Carolina State University and ColorID Story

There is a new generation of cloud-based solutions that are purpose-built for card issuance, photo upload, and identity management that offer a range of specific features beyond what many campuses have available to them at present. Hear which solutions NC State chose and how they integrated them throughout their campus.

Been Audited Lately? We Have!

Watch a discussion on The University of Alabama Action Card’s recent financial and IT audit experience. What were the areas of focus? Discussions include the scope of the audit which included electronic record-keeping for vendor contract terms, daily financial reconciliations and segregation of duties, compliance with institutional standards, designed IT controls, system access and application controls, plus more.

ID Badge & Card Printing Made Simple

Learn How to Efficiently Issue Campus ID Cards Effortlessly Across All Locations During Peak Periods with a Proven 8 Step System.

Virtual EXPO Showcase: Transact – Engage the Mobile-Centric Student

Transact Mobile Ordering is an industry-leading solution providing the ultimate convenience for campuses with real-time mobile ordering and more. Learn how Transact Mobile Ordering is transforming the student mobile experience beyond just food ordering to include services such as reservations, student fundraisers, event registration, and card office payments.

Futureproofing Card Issuance: Transitioning from Desktop to Cloud-Based Card Issuance Software

The prevalence of the cloud is seemingly everywhere, and more and more traditional applications are heading in this direction.  Whether it’s to watch the latest Netflix show at home or create a presentation using Office365 we use cloud solutions around every turn and the benefits are obvious.  We no longer need to download any software, information is synced between all your devices, and you can literally access the application from anywhere.  As such, it’s no surprise that cloud-based card issuance solutions have started to pop up with varying level of capabilities.  The appeal is real and moving to a cloud-based card issuance solution may be easier than you thought.   

You’re Interested in Implementing Mobile Campus IDs. Now what?

As with any transformational project, implementing a mobile version of your campus ID requires collaboration and planning across multiple divisions and offices across an institution. In this webinar, we visit with Joe Harting, Director of Campus Operations at Northern Arizona University, and Ryan Audus, Vice President of Product Strategy at TouchNet, to discuss what it takes to implement mobile ID technology for higher education and how it can take your campus experience to the next level.

Back to Basics – Access Control Hardware 101 for your Campus

Wireless locks, card readers, campus ID cards, mobile credentials, panic hardware, mag locks, and electric strikes—there’s a lot to know about access control on college and university campuses. As electronics become more prevalent on your campus, it is important to understand the fundamentals. This webinar will explore the basics of access control and door hardware solutions, including discussion on student ID cards and mobile credentials. This session will be done in panel format. Join the discussion and hear from your peers to get an idea of what access control looks like on their campuses.

The Power of Unattended Distributed Card Offices

The era of crowded, overworked card offices should be nearing an end. There is no longer a need for handling cards for each and every student, faculty member, staff, or visitor. There is a more efficient and practical way which will improve your efficiency, minimize health risks, and improve security. 

NACCU Interview with Transact

Dawn Thomas, NACCU CEO, interviews Rasheed Behrooznia, General Manager of Campus ID Solutions with Transact, as they discuss how mobile credentials are evolving as student expectations change.

From Staff to Supplies: Automation/Technology Solutions to Combat Shortages

Every higher education institution across the country is currently feeling the pinch of shortages, whether those come in the form of labor shortages, supply chain disruptions, or both. In response, many have been forced to increase wages, close locations, and take other measures that severely impact business operations. In the face of these challenges, new solutions can be the determining factor in whether the impact is minor or more long-term. Join us as we discuss the ways CBORD solutions directly address these shortages and provide opportunities to cut costs, optimize your existing resources, and revitalize revenue, both now and in the future.

NACCU Interview with University of Denver

Dawn Thomas, NACCU CEO, interviews Scott Murray, Senior System Specialist with the University of Denver, as they discuss how the university brought an autonomous grocery store to their campus community and what lessons were learned along the way.

MyPhoto5 Deep Dive

In this webinar, we explore all of the new features and enhancements of MyPhoto5, the next generation of Online Photo Submission.

NACCU Interview with ColorID

John Ogle, NACCU Member Engagement Manager, interviews Mark Degan, Director - Corporate Marketing, as they discuss how our industry has been affected by supply shortages, and what's new at ColorID.

NACCU Interview with TouchNet

John Ogle, NACCU Member Engagement Manager, interviews Dave Falldien, Manager of Sales Engineering with TouchNet, as they discuss the biggest opportunities and obstacles for card program advancement, the future of the plastic card and mobile credentials, the acceleration of the move to cloud services, and more.

NACCU Interview with CBORD

Dawn Thomas, NACCU CEO, interviews Jim Hoefflin, President and CEO for The CBORD Group in this interview, as they discuss the importance of facing the challenges of automation, optimization, and ROI when assessing your systems and solutions.

NACCU Interview with MyPhoto

Dawn Thomas, NACCU CEO, interviews AJ Jacubenta, President and CEO for MyPhoto in this interview, as they discuss the exciting new features and functionality in MyPhoto5!

NACCU Interview with Allegion

John Ogle, NACCU Membership Engagement Manager, interviews Jeff Koziol, Business Development Manager - PACS Partners with Allegion in this interview, as they discuss interoperability pertaining to ID card technology. Will the system you are building now grow with you into the future?

NACCU Interview with HID Global

Dawn Thomas, NACCU CEO, interviews Tim Nyblom, End User Business Manager – Higher Education with HID Global in this interview, as they discuss how schools are migrating to new credential technologies (mobile and plastic) that streamline and automate processes.

NACCU 2022 Awards Ceremony

Join us as we announce and recognize the recipients of our NACCU 2022 Awards!

Humber’s ONECard Journey

Thinking of implementing a digital wallet/key/identification solution? Humber successfully implemented ONECard last fall and will be adding additional functionality this year. At this session, Ryan will detail Humber’s journey thus far as well as its future release plans. Ryan will also speak to how the team transformed the campus experience and what steps Humber is taking to drive adoption. Remember: Hope is not a strategy, and nothing big comes from thinking small.

TED Talk: Multipotentiality – Many Interests Can Be Beneficial

Have you ever wondered why some people know exactly what they want to do their entire lives while others seem to be on a continual search for fulfillment? What happens when you are a person with so many interests that you can’t pick one? Join this conversation to learn how being versed in many different areas can be a benefit to society, your life, and your career.

Reshaping the Campus Credential with Mobile

Watch to learn about the latest HID Global updates around the mobile conversation. How does mobile transform your campus? How does a mobile credential enhance the overall student experience? How does mobile provide greater operational efficiency? What mobile considerations should your campus be thinking about? Where is this mobile market heading? What comes next?

Volunteer with NACCU!

Every year nearly 80 members volunteer to serve on NACCU Committees. Whether your interest is with member engagement, professional development, volunteer development, technology research, or serving as a NACCU Ambassador, we have a place for you to volunteer! Join us for this brief webinar and learn about the various committee volunteer opportunities available for NACCU members! We would love to have you join us in serving our community!

Taking the Mystery out of InstantID

Are you looking to upgrade from ID Works to Instant ID? Have you purchased it but are still waiting to implement? Or have you already gone through the transition at your school? If so, please watch this webinar as the experts from Entrust will walk through what you can do with Instant ID and how to get the most of your deployment. They’ cover what the differences are between ID Works and Instant ID, what to expect with Instant ID, including key tips & tricks with the migration, and the resources available to you in the card office.  

NACCU Virtual EXPO Showcase: ColorID

We are excited to share ColorID’s CloudSuite solutions for identification management, secure issuance, photo upload, and visitor management. These products are purpose-built and offer a range of specific features beyond what many campuses have available to them today. This presentation will show our customers how to maximize their card office efficiency and streamline the production and management of credentials (both physical & digital). Learn how you can achieve “vendor independence” and how to take advantage of some amazing limited-time promotions!

TED Talk: What Opportunities Did You Seize During the Pandemic?

I learned and embraced several concepts very early in my career and they have served me well during this pandemic. The first is, the only thing that is constant is change and the second, never waste a good crisis. If you recognize these sayings, or variations of them, I think you know where I am coming from. When the pandemic came, I will be honest and say I did not have a “shovel ready” plan to propose but we had a strong foundation from which to leverage our resources and seize several opportunities. In order for your institution to survive, possibly even thrive during the last 2+ years, what changes have you seized?

Integrated Security Solutions Built for HIgher Education

The physical security of a campus is often top of mind for card and credential professionals. Access points and privileges must be tracked and controlled to ensure the safety of your campus and surrounding community. CBORD integrated security solutions were built specifically for higher education by professionals working in and around college and university campuses. We partner with top security providers from around the globe to bring you a comprehensive, integrated solution that meets your unique needs.

TED Talk: Learning to Pause

Have you ever felt you were spinning on a merry-go-round that never stops? Do projects, meetings, obligations continue to pile up, no matter how much you accomplish? Let some of the paint dry and learn the benefits of hitting pause. Join this conversation to learn and share ways to refresh and restore more balance into your life.

Card Production – In person? Online? Hybrid?

Members of the Professional Development Committee closed their recent meeting with a robust discussion about how each campus was handling card production. The views and processes were diverse and it was quickly decided this conversation should be moved to the NACCU membership.

Off-Campus Partnerships

Join Josh, Courtney, and Jen for a group discussion and exploration of off-campus partnerships. Participants will have the opportunity to ask questions and share their experiences, as well as learn from those with established off-campus programs.

TED Talk: Achieve your Goals!

Whether it’s professional or personal, the start of a new calendar year often serves as a great opportunity to set goals for yourself. Join us as we watch this TED Talk speaker share some ideas for what to do, and what NOT to do, in order to achieve those goals. Then we’ll discuss how we can apply those tactics to our professional and personal lives.

Leading in a Hybrid Environment

With the change in work dynamics brought about by the pandemic the desire for employees to work a portion of their week from home has been a topic of discussion. We will discuss strategies for successfully managing a workforce that is working in this new hybrid environment.

TED Talk: Leadership needs introverts and extroverts too

Are you an introvert trying to find your way in this world? Are you an extrovert who may not understand the introvert on your team? We’ll watch a short TED talk on the subject and then have a conversation about why teams need introverts and how you can contribute to your team, no matter whether you are an introvert or an extrovert.

TED Talk: Customer Service – little things do matter

Are the little things we do worth it? YES! If a butterfly flaps its wings in the ID card office, does it really create a hurricane on commencement day? Most likely not, but the little things do matter! Let’s explore the results of customer service on our guests and on ourselves. It has huge impact, creates partners, and best of all…. It’s free! We’ll watch a short TED talk on the subject and then have a conversation about what truly impactful customer service means.

Leveraging Technology for Vaccine Compliance at Suffolk University

As the pandemic has shown, change is constant and often unexpected. To be successful individuals need to successfully manage change. We’ll discuss strategies to become comfortable during periods of change, ways to find opportunities in times of change and effective ways to manage change.

TED Talk: Communicating your Value

"I don't want to toot my own horn, but..." "I just run the card office" Have you heard yourself say these things? Do your language and style communicate your value? It's not just money, it's also your confidence and self-respect. We'll listen to how to clearly define and communicate your value.

TED Talk: Stressed Out – ways to remain calm

Busy times in the ID office is often stressful. We are all pulled in many directions, problems arise, and solutions are created in the moment. Wouldn’t it be great to plan and even predict issues in order to stay calm and focused to produce the best outcomes: A GREAT STUDENT EXPERIENCE!

Navigating through Change

As the pandemic has shown, change is constant and often unexpected. To be successful individuals need to successfully manage change. We’ll discuss strategies to become comfortable during periods of change, ways to find opportunities in times of change and effective ways to manage change.

Leading with Quality Service

New to the institution and faced with a poor reputation for customer service the EmoryCard Team and I embarked on a journey of service enhancement - including a training visit to the 'Happiest Place on Earth' to learn how to lead with quality service. With content adapted from that training, you will find that it is possible to achieve exceptional service! Take a 'ride' with me to identify touch points, design service, identify your purpose and quality standards, and understand your customers.

The NACCU New Employee Onboarding Guide

Learn about the NACCU Professional Development Team's New Employee Onboarding Guide! We are excited to present a new, easy to use template that can help you build a manual, train new employees, or map out your program.

How to Create an Inclusive Card Office

We'll review all of the considerations that the Georgian College ONEcard Office has undergone in striving to create a welcoming and inclusive environment and promote inclusivity at Georgian. This will include: use of preferred names, wheelchair accessibility, student representation, service animal IDs, AODA compliance, and mindful language.