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Videos

Review the entire catalog of videos or drill down to specific topics by selecting a video series or topic area from the list below. Check back often as new videos are added to the collection regularly.

Leveraging Technology for Vaccine Compliance at Suffolk University

As the pandemic has shown, change is constant and often unexpected. To be successful individuals need to successfully manage change. We’ll discuss strategies to become comfortable during periods of change, ways to find opportunities in times of change and effective ways to manage change.

TED Talk: Communicating your Value

"I don't want to toot my own horn, but..." "I just run the card office" Have you heard yourself say these things? Do your language and style communicate your value? It's not just money, it's also your confidence and self-respect. We'll listen to how to clearly define and communicate your value.

TED Talk: Stressed Out – ways to remain calm

Busy times in the ID office is often stressful. We are all pulled in many directions, problems arise, and solutions are created in the moment. Wouldn’t it be great to plan and even predict issues in order to stay calm and focused to produce the best outcomes: A GREAT STUDENT EXPERIENCE!

Navigating through Change

As the pandemic has shown, change is constant and often unexpected. To be successful individuals need to successfully manage change. We’ll discuss strategies to become comfortable during periods of change, ways to find opportunities in times of change and effective ways to manage change.

Leading with Quality Service

New to the institution and faced with a poor reputation for customer service the EmoryCard Team and I embarked on a journey of service enhancement - including a training visit to the 'Happiest Place on Earth' to learn how to lead with quality service. With content adapted from that training, you will find that it is possible to achieve exceptional service! Take a 'ride' with me to identify touch points, design service, identify your purpose and quality standards, and understand your customers.

The NACCU New Employee Onboarding Guide

Learn about the NACCU Professional Development Team's New Employee Onboarding Guide! We are excited to present a new, easy to use template that can help you build a manual, train new employees, or map out your program.

How to Create an Inclusive Card Office

We'll review all of the considerations that the Georgian College ONEcard Office has undergone in striving to create a welcoming and inclusive environment and promote inclusivity at Georgian. This will include: use of preferred names, wheelchair accessibility, student representation, service animal IDs, AODA compliance, and mindful language.

From the Electric Closet to the Current of the University

The CINO Card office at Coastal Carolina University started in a literal electrical closet and now is critical system within the structure of the university. The goal, within our division, is to get the card system so integrated with in the university that the physical card office itself is no longer needed.

The Role of Post-Secondary Institutions in Social Impact Purchasing

Social Procurement is an innovative approach to post-pandemic recovery, creating community resiliency and supporting positive institutional messaging for student recruitment. This session will introduce participants to how Georgian College, an Ashoka Changemaker Campus, has partnered with Ashoka Canada on an approach to shifting purchasing mindsets and supporting purchasing agents in developing a social procurement strategy within their institution.

Our Service Enhancement Journey

During the 2018-2019 academic year, the EmoryCard Team embarked upon a journey to research and adopt a variety of service enhancements to bring quality service to our customers. With a focus on Customer Service, Infrastructure Development and Communications & Outreach, EmoryCard now offers a wide variety of services and enhancements that make the campus card experience so much more than a necessity.

NACCU Virtual EXPO Showcase: HID Global Physical Security in University Healthcare Facilities

University healthcare and research facilities are known for innovative programs and technology. Physical security should be no exception. It is paramount to enact a strong defense against outside threats, safeguard different facilities and sensitive areas with highly varied needs, ensure compliance with regulatory requirements and improve overall staff and patient health and safety.

NACCU Virtual EXPO Showcase: Atrium – Investing in Mobile

Mobile credentials provide a seamless, secure and safe experience! But not all readers and locks work with all mobile credentials. There are things to know and do to invest wisely and avoid a proprietary vendor marriage that locks you into years of high costs and inflexibility. Come learn how Atrium and our best-in-breed partners are providing clients like you with an open interoperable mobile credential.

NACCU Virtual EXPO Showcase: HID Global Mobile Readiness

Educational campuses require strong physical access control strategies that enable touchless solutions and support a better user experience. From mobile-enabled readers to secure Mobile IDs and the cloud-based management portal, HID Mobile Access® offers the most complete solution available enabling universities and colleges to adapt to today’s complex security challenges.

New Student Orientation

What will orientation look like on your campus this year? Still online? In-person? Hybrid? Learn how these campuses are offering orientations and the role the campus card program is playing in welcoming new students to campus. You’ll likely pick up some ideas or have some of your own to share with the group.

NACCU Virtual EXPO Showcase: Infor

Did you know that Infor can bring more than just point of sale and self-service kiosks to your campus? Join us to find out how you can boost sales with Mobile Ordering, streamline your campus events with our Sales and Catering software, and compare data from your many systems with our Enterprise Analytics software.
HID FARGO Connect

NACCU Virtual EXPO Showcase: HID FARGO Connect

In this session we will share how the HID FARGO Connect cloud-based card personalization system in partnership with leading campus card solutions are leveling up the card issuance process to safely improve the day one experience for new and incoming students.

NACCU Virtual EXPO Showcase: Transact – Mobile Credential Driven Experiences

Aligning your institution's long-term vision for mobile credentials, many look to provide students with a first-class user experience supported on Apple or Android devices. Learn how to bring the student mobile ID to reality!

NACCU and CAS: Stronger Together

In this session, we’ll discuss how NACCU benefits from being part of CAS and how CAS can help strengthen our Standards and Self-Assessment Guidelines (SAGs) program. We’ll also touch on the development of a CAS standard for Campus Card programs in the future.

NACCU Virtual EXPO Showcase: Qless – Return to Campus Safely

Join Kelly Kliner from Qless as she discusses how higher education institutions can leverage remote queuing and appointment scheduling software to ensure a safe return to campus.
Traka Americas

NACCU Virtual EXPO Showcase: Traka Americas – Key and Asset Management

Participants will gain confidence in planning and executing a successful key management strategy that optimizes both convenience and security to protect employees, students, and your financial position, regardless of institution or campus size.

The Value of Student Employment

Learn some of the benefits of student employment at Georgian College including gaining valuable work experience, understanding the student perspective, and assisting with maintaining a student-based focus. April will also review the benefits of using student feedback to evaluate your products and services.

NACCU Virtual EXPO Showcase: IdentiSys

IdentiSys is uniquely positioned to help institutions to safely return to campus and embrace digital mobile-first students with Entrust Adaptive Instant ID and the SIGMA Series Card Printers.

Some Good News NACCU Style

NACCU members share their good news from over the past year. 2020 wasn't easy, but some great things came from it!

2020-2021 SAGs Cohort Honored for Completing Course

NACCU recognizes our 2020-2021 SAGs cohort.

Ken Boyer Honored with NACCU J. Paul Melanson Award

Ken Boyer has been honored with the NACCU J. Paul Melanson Award

NACCU 2021 Awards: Outstanding Volunteer Award

The NACCU 2021 Outstanding Volunteer Award has been presented to Laurie Harris from Duke University.

NACCU 2021 Awards: Innovative Technology Award

Congratulations to Georgian College, recipients of the 2021 NACCU Innovative Technology Award!

NACCU 2021 Awards: New Professional Award

NACCU is proud to recognize Jennifer McDonald from Georgian College as our 2021 recipient of the NACCU New Professional Award.

NACCU 2021 Awards: Distinguished Service Award

Dave Halbach from the University of Wisconsin - Whitewater is our deserving recipient for the 2021 NACCU Distinguished Service Award.

NACCU 2021 Awards: Best Video Award

Huge congrats to Sheridan College, recipients of the 2021 Best Video Award!

NACCU 2021 Awards: Best Marketing Campaign Award

NACCU is honored to recognize the University of Alabama as our recipients for the 2021 NACCU Best Marketing Campaign Award.

NACCU 2021 Awards: Best Card Design Award

Cuyahoga Community College has been selected by members as the recipient of the NACCU 2021 Best Card Design Award.

NACCU 2021 Awards Ceremony

Watch the entire NACCU 2021 Awards Ceremony from beginning to end!

NACCU 2021 – Keynote Craig Karges

NACCU 2021 Keynote Speaker shares a message with NACCU 2021 participants.
NACCU 2021

Ken Boyer – What’s Coming Up at NACCU 2021?

Ken shares some highlights about NACCU 2021. Learn more and register at www.naccu.org/2021

CR80News Chats: Dawn Thomas on NACCU 2021

In this Chat, Andrew from CR80News catches up with NACCU Executive Director, Dawn Thomas, to discuss the upcoming NACCU Annual Conference. For the first time in the Association’s history, the Annual Conference will be held virtually. Thomas explains what this means for attendees and how the experience at this year’s event will be like no other.
QLess

NACCU Virtual EXPO Showcase: QLess – Virtualize Student Engagement

Join Kelly Kliner from QLess as she discusses how higher education institutions can leverage remote queuing and appointment scheduling software to enable student service operations without breaking the bank.

LEAF: Be in Control of your 21st Century Credentials

The University of Georgia has adopted LEAF Identity as its standard for Ev2 Smart Credential. WaveLynx and UGA will explain LEAF's value proposition in detail and why owning your encryption keys is valuable. Learn how LEAF Smart Credentials empower choice when selecting open Campus Credential ecosystems.
HID Global Location Services

NACCU Virtual EXPO Showcase: HID Global Location Services

Join HID Global presenters Tim Nyblom, End User Business Manager Higher Education and Taylor Breihan, New Business Development Manager, for a look at how HID Location Services enables a safer campus environment.
Flexible Dining and Campus Card Solutions

NACCU Virtual EXPO Showcase: Grubhub

This high impact session highlights the innovative ways colleges and universities are using Grubhub Campus Technology to support their evolving dining and campus card programs. Learn what trends are happening throughout a variety of industries and markets with a focus on the point-of-purchase, in-store operator experience, and point-of-pickup (or delivery). Hear the challenges, solutions, successes, and failures from an operator, administrator, and campus card perspective.
Student Perspectives Today and Tomorrow

Student Perspectives Today and Tomorrow

Serving students and meeting their expectations is a critical priority for every higher ed institution. Join this session with Nelnet Campus Commerce to hear from a panel of college students on what they expect from their campus experience during these unique times, and understand if those expectations are just temporary or permanent. Students will share how they feel supported, what is working and what is not, as well as provide insights into how they are using campus facilities and services today and tomorrow.
Allegion key distribution

NACCU Virtual EXPO Showcase: Allegion on Key Distribution Solutions

Over the last two years, we’ve heard great things that are going on in the Campus ID field about the availability of a long-term, sustainable mobile credential solution for students, faculty and staff leveraging their iOS (Apple) or Android devices. But what about keys? Most students on many campuses still need keys for access to their on-campus residence. Most faculty members still need keys for access their classroom(s) and office. This session will present a variety of Schlage solutions from Allegion, a long-standard NACCU partner, that will help you eliminate key distribution on your campus, elevate the level of security on your campuses, all while working with the systems that you have in place.

NACCU Virtual EXPO Showcase: HID Global Touchless Credentials

Touchless access control is critical for a safe return to campus and reduces human contact in a way that directly addresses student, parent, staff and faculty concerns. Leading-edge credential technology provides highly advanced encryption and a software-based infrastructure for secure, trusted identities on any form factor and enables touchless applications, including Mobile Access, secure printing, and cashless and contactless vending.

Raising the Bar – Key Management, Access Control, and Reader Technologies

How much have you spent on lost keys or access readers? How much time have you spent filing paperwork and investigating missing or damaged assets? Are your current practices leveraging the latest technologies to ensure optimal security and accountability? This discussion is an integrated twist on how colleges traditionally look at safety and security solutions for campus facilities, grounds, and assets.
Agilysys

NACCU Virtual EXPO Showcase: Agilysys Contactless Dining & POS

Redefine The Student Dining Experience For Campus Health & Safety Agilysys offers software solutions that gives students the option to order and pay from the platform of their choice and allow operators to maintain menus, pricing, tax rules and kitchen operations out of a single integrated point-of-sale solution – Agilysys InfoGenesis POS. 2020 has been a year of significant advancements in POS at Agilysys.

Card Office Tours – with NACCU Board Members

Let's go on virtual tours with a few NACCU Board members! Featuring these campuses: Georgia Southern University Liberty University University of Alberta Virginia State University

NACCU Virtual EXPO Showcase: iQueue from Cobalt Fire Software

Capacity and Queue Management in the time of COVID-19 How will you manage when students return to campus? iQueue Line Manager allows students to sign in remotely from any web browser or mobile device, make appointments with your office/staff, and specify reason(s) for their visit in advance. You can track and manage your data, and communicate status and support options for service. Minimize crowds and boost operational efficiencies with iQueue!
HID Signo Readers

NACCU Virtual EXPO Showcase: HID Global Signo Readers

HID Signo Readers: Versatile Access Control for a Changing On-Campus Environment Join Michael Chesher and Dave Sherrets for a presentation, demonstration and Q&A session covering HID Signo Readers, HID Reader Manager and how the solution reduces risk for students, faculty and staff for a safer and more secure campus.
from zero to online photo submission

From Zero to Online Photo Submission: Best practices when you have to implement quickly

Deb Nightingale from Liberty University and Richard Wynn from Georgia Southern University cover best practices for a quick implementation of online photo submission.
Flexible Food Service and Campus Card Solutions

Flexible Food Service and Campus Card Solutions

Three innovative ways campus auxiliaries are using Grubhub Campus Technology to support their evolving dining and campus card programs.