Supporting Customers When You Don’t Control All the Systems
Supporting Customers When You Don’t Control All the Systems
When the card office is the first point of contact for people experiencing difficulties using their card in systems not under your control, how can you develop partnerships and strategies to bridge the gap and save the day?
Discussions Questions
1. Does your campus have multiple access systems?
2. Is your card used in systems controlled by other departments/entities?
3. Can you be a resource for systems you do not have access to?
Presenter:
Sean Stewart, The Ohio State University
Related:
Stanford Selects a System: RFP Process Overview
Stanford performed an RFP and a Proof of Concept to evaluate and select a new video management system. This session…
The Status and Future of Campus Declining Balance Programs
In recent years, we observed that the discussion about the activities and status of debit/flex account programs has been waning…
Senior Auxiliary Leaders Roundtable
Join senior Auxiliary Services leaders in a robust discussion of current topics of interest, and to share insights and achievements.…