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Supporting Customers When You Don’t Control All the Systems

Supporting Customers When You Don’t Control All the Systems

When the card office is the first point of contact for people experiencing difficulties using their card in systems not under your control, how can you develop partnerships and strategies to bridge the gap and save the day?

Discussions Questions

1. Does your campus have multiple access systems?

2.  Is your card used in systems controlled by other departments/entities?

3. Can you be a resource for systems you do not have access to?

Presenter:

Sean Stewart, The Ohio State University

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