Off-Campus Partnerships

Join Josh, Courtney, and Jen for a group discussion and exploration of off-campus partnerships. Participants will have the opportunity to ask questions and share their experiences, as well as learn from those with established off-campus programs.

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Leading with Quality Service

New to the institution and faced with a poor reputation for customer service the EmoryCard Team and I embarked on a journey of service enhancement – including a training visit to the ‘Happiest Place on Earth’ to learn how to lead with quality service. With content adapted from that training, you will find that it is possible to achieve exceptional service! Take a ‘ride’ with me to identify touch points, design service, identify your purpose and quality standards, and understand your customers.

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