Leading with Quality Service

New to the institution and faced with a poor reputation for customer service the EmoryCard Team and I embarked on a journey of service enhancement – including a training visit to the ‘Happiest Place on Earth’ to learn how to lead with quality service. With content adapted from that training, you will find that it is possible to achieve exceptional service! Take a ‘ride’ with me to identify touch points, design service, identify your purpose and quality standards, and understand your customers.

Continue reading

The Role of Post-Secondary Institutions in Social Impact Purchasing

Social Procurement is an innovative approach to post-pandemic recovery, creating community resiliency and supporting positive institutional messaging for student recruitment. This session will introduce participants to how Georgian College, an Ashoka Changemaker Campus, has partnered with Ashoka Canada on an approach to shifting purchasing mindsets and supporting purchasing agents in developing a social procurement strategy within their institution.

Continue reading

Our Service Enhancement Journey

During the 2018-2019 academic year, the EmoryCard Team embarked upon a journey to research and adopt a variety of service enhancements to bring quality service to our customers.

With a focus on Customer Service, Infrastructure Development and Communications & Outreach, EmoryCard now offers a wide variety of services and enhancements that make the campus card experience so much more than a necessity.

Continue reading

New Student Orientation

What will orientation look like on your campus this year? Still online? In-person? Hybrid? Learn how these campuses are offering orientations and the role the campus card program is playing in welcoming new students to campus. You’ll likely pick up some ideas or have some of your own to share with the group.

Continue reading