Dawn Thomas, NACCU CEO, interviews Jim Hoefflin, President and CEO for The CBORD Group in this interview, as they discuss the importance of facing the challenges of automation, optimization, and ROI when assessing your systems and solutions.
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Dawn Thomas, NACCU CEO, interviews AJ Jacubenta, President and CEO for MyPhoto in this interview, as they discuss the exciting new features and functionality in MyPhoto5!
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Members of the Professional Development Committee closed their recent meeting with a robust discussion about how each campus was handling card production. The views and processes were diverse and it was quickly decided this conversation should be moved to the NACCU membership.
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Join Josh, Courtney, and Jen for a group discussion and exploration of off-campus partnerships. Participants will have the opportunity to ask questions and share their experiences, as well as learn from those with established off-campus programs.
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As the pandemic has shown, change is constant and often unexpected. To be successful individuals need to successfully manage change. We’ll discuss strategies to become comfortable during periods of change, ways to find opportunities in times of change and effective ways to manage change.
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Busy times in the ID office is often stressful. We are all pulled in many directions, problems arise, and solutions are created in the moment. Wouldn’t it be great to plan and even predict issues in order to stay calm and focused to produce the best outcomes: A GREAT STUDENT EXPERIENCE!
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As the pandemic has shown, change is constant and often unexpected. To be successful individuals need to successfully manage change. We’ll discuss strategies to become comfortable during periods of change, ways to find opportunities in times of change and effective ways to manage change.
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New to the institution and faced with a poor reputation for customer service the EmoryCard Team and I embarked on a journey of service enhancement – including a training visit to the ‘Happiest Place on Earth’ to learn how to lead with quality service. With content adapted from that training, you will find that it is possible to achieve exceptional service! Take a ‘ride’ with me to identify touch points, design service, identify your purpose and quality standards, and understand your customers.
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Learn about the NACCU Professional Development Team’s New Employee Onboarding Guide! We are excited to present a new, easy to use template that can help you build a manual, train new employees, or map out your program.
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We’ll review all of the considerations that the Georgian College ONEcard Office has undergone in striving to create a welcoming and inclusive environment and promote inclusivity at Georgian. This will include: use of preferred names, wheelchair accessibility, student representation, service animal IDs, AODA compliance, and mindful language.
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