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The NACCU New Employee Onboarding Guide

Learn about the NACCU Professional Development Team’s New Employee Onboarding Guide! We are excited to present a new, easy to use template that can help you build a manual, train new employees, or map out your program.  

  • Creating a manual is daunting – how does the NACCU Onboarding Guide help?
  • Consistent training of employees is important – how will this help?
  • What do you, as part of the NACCU community, see as a need for additional resources to help manage your employees and program?


Kim Pfeffer, Emory University
Sheryl Puckett, Arkansas State University

Kim Pfeffer has been involved in card services since 2007 in positions at both Thomas Jefferson University (Philadelphia) and Emory University (Atlanta).  Kim began her career as a Fraternity/Sorority Advisor and has served in various roles in higher education over the past 20+ years. Kim is a current NACCU Board member after serving as Chair of the NACCU Professional Development Committee, a member of the NPI Faculty, and is a key contributor to the NACCU Onboarding Guide.

Sheryl Puckett is the Director of Card Services at Arkansas State University. She has been at ASTATE for over 21 years and in the Card Center for 18 years. Sheryl has served in several positions since starting at ASTATE and has been a major part of the growth of the Campus Card Center from a small corner in the Student Accounts Department to a large area dedicated solely to the Campus Card Center.

As the only association that specializes in the campus identification and transaction industry serving the national and international campus card community, NACCU is dedicated to high quality educational programs, resources, services, and tools. The NACCU community offers its members networking, partnerships, leveraging technology, problem-solving, insight sharing, and professional development.

NACCU membership is open to all colleges, universities, secondary institutions and companies that are involved with the campus card market. Learn more and join the community at 


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