Leading with Quality Service

New to the institution and faced with a poor reputation for customer service the EmoryCard Team and I embarked on a journey of service enhancement – including a training visit to the ‘Happiest Place on Earth’ to learn how to lead with quality service. With content adapted from that training, you will find that it is possible to achieve exceptional service! Take a ‘ride’ with me to identify touch points, design service, identify your purpose and quality standards, and understand your customers.

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Our Service Enhancement Journey

During the 2018-2019 academic year, the EmoryCard Team embarked upon a journey to research and adopt a variety of service enhancements to bring quality service to our customers.

With a focus on Customer Service, Infrastructure Development and Communications & Outreach, EmoryCard now offers a wide variety of services and enhancements that make the campus card experience so much more than a necessity.

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