TED Talk: Customer Service – little things do matter

Are the little things we do worth it? YES! If a butterfly flaps its wings in the ID card office, does it really create a hurricane on commencement day? Most likely not, but the little things do matter! Let’s explore the results of customer service on our guests and on ourselves. It has huge impact, creates partners, and best of all…. It’s free! We’ll watch a short TED talk on the subject and then have a conversation about what truly impactful customer service means.

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Leading with Quality Service

New to the institution and faced with a poor reputation for customer service the EmoryCard Team and I embarked on a journey of service enhancement – including a training visit to the ‘Happiest Place on Earth’ to learn how to lead with quality service. With content adapted from that training, you will find that it is possible to achieve exceptional service! Take a ‘ride’ with me to identify touch points, design service, identify your purpose and quality standards, and understand your customers.

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