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TED Talk: Stressed Out? Ways to Remain Calm

Stressed Out?  Ways to Remain Calm

Busy times in the ID office is often stressful. We are all pulled in many directions, problems arise, and solutions are created in the moment.  Wouldn’t it be great to plan and even predict issues in order to stay calm and focused to produce the best outcomes:  A GREAT STUDENT EXPERIENCE!

  • What are your goals for the busy times and how do you accomplish them?
  • What typical issues that come up that you plan for?
  • How do you work with other areas, department, partnerships to create a plan to resolve issues when they arise?

The Professional Development Committee has created a series of discussions based on TED Talks.  Each session will begin with viewing a short TED Talk, followed by discussion.  Please join!


Jan Montoya, University of Kentucky

Jan has been the Wildcard Program Manager at the University of Kentucky since 2012.  She recently joined the NACCU Professional Development Committee and is excited about this opportunity. 

Jorrun Liston:  Welcome everyone!  We are recording and will post on naccuTV.

Lynn Ernsting:  Happy Thursday, all!

Crystal Bazarnic:  Hi everyone!

Jen McDonald – Georgian College:  I love doing pre-mortems when testing new software

 Jorrun Liston:  Please feel free to turn your camera on and join in the discussion.

 Kim Pfeffer:  I never want an opening like this one again!

 Lynn Ernsting:  Kim – agreed!

 Kim Pfeffer:  Same Here!  No in-person photos!

 Kim Pfeffer:  You’re not alone there Jan!

 Sheryl Puckett:  We try to go by that statement here – Be Proactive instead of Reactive!

 Kim Pfeffer:  Before we take our “mobile units” to the student center for move-in we make sure that we have all the software loaded, supplies packed, etc.  and we confirm that we can connect to the network.

 Lynn Ernsting:  Sometimes post-mortem debriefs/reviews can help also then look forward and prepare pre-mortem

 Jen McDonald – Georgian College:  Good point Lynn

 Lynn Ernsting:  Great idea! I’m going to prep a card FAQ to share with other offices on campus!

 Kim Pfeffer:  Color-Coded Google Calendar for the Family.

 Stephanie Kernozicky:  And don’t forget to take time for yourself too!

 Kim Pfeffer:  Definitely take time for yourself!!

 Kim Pfeffer:  Jan – this was fantastic – thank you!!

 Lynn Ernsting:  Thank you, Jan!

 Amy Slaughter:  Thank you. This was great.

 Dawn Thomas:  Really great information – thank you!

 Jorrun Liston:  Thanks everyone for coming and participating in the discussion.  Great support for one another!

As the only association that specializes in the campus identification and transaction industry serving the national and international campus card community, NACCU is dedicated to high quality educational programs, resources, services, and tools. The NACCU community offers its members networking, partnerships, leveraging technology, problem-solving, insight sharing, and professional development.

NACCU membership is open to all colleges, universities, secondary institutions and companies that are involved with the campus card market. Learn more and join the community at 


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