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Valuable Lessons Learned During Clemson's Journey to the Apple Wallet

Valuable Lessons Learned During Clemson’s Journey to the Apple Wallet

Clemson University had the unique opportunity to be one of the first schools to work with Apple, CBORD and HID to move our TigerOne card to a mobile credential with the Apple Wallet. Watch and learn about Clemson’s journey to introduce a mobile ID for students, faculty and staff.

Steve Robbins and Matthew Tegen, Clemson University

CHAT Transcript

Crystal Bazarnic, NACCU:  Welcome, everyone!

Jorrun Liston, NACCU:  We are recording this session and will post it on naccuTV.

Bankim Patel:  Were there a specific questionnaire that you may have developed prior to going with mobile credentials?

Steve Robbins:   Not so much a questionnaire but a list of requirements, i.e. 1. The Mobile ID MUST have a photo and other PII like name, status, etc., so that it can be used just like the TigerOne ID Card, 2. It MUST work equal to or better than a card, 3. It MUST be secure from end to end, 4. It MUST enhance the value of the institution as measured not only in dollars but the overall Clemson experience, 5. It MUST be sustainable to deliver and support, 6. It MUST work across ALL use cases if possible.

Melinda Bakken:  Campus Credentials Office??

Steve Robbins: – not sure people understand credentials the way we do, maybe the TigerOne ID Office

Bankim Patel:  Thank you.

Deb Nightingale:  do you have any CBORD devices or vending readers that needed to read the HID keys for mobile credential use?

Steve Robbins:   As Matthew pointed out, we had some Aeros but have moved to tablets and Mobile readers – the tablets are compatible with the HID USB readers and works well with Mobile IDs. Vending is a different story and is a bigger issue tied back to SEOS and not specifically Mobile IDs – we are currently working with the vendor to hopefully resolve this issue.

Melinda Bakken:  Pepsi is supposed to be paying for ours via UGRYD

Bankim Patel:  Do you still issue a physical card? Or simply mobile credentials.

Steve Robbins:  If all goes well with Android, this will be our last academic year issuing cards. Cards will be available for a fee if a student chooses to purchase one.

Milton Alexander:  Sorry I am late and maybe this was already answered. What types of locks/readers do you use on your dorms and buildings? Do you prefer BLE over NFC? Have you come across a problem with people with disabilities using NFC over BLE? BLE is great with distance, but NFC you need to be close. Thoughts and thank you.

Steve Robbins:  HID, NFC, no issues with persons with disabilities as the Mobile is no different in user experience than the card.

Abraham “Abe” Cereno:  Good job Matt. How big is your team in developing and supporting your in-house apps and system? Do you utilize student staff or have FTE?

Steve Robbins:   2 FTE on our TigerOne DT.

Laurie Aaron:  What are you doing for Android Users?

Steve Robbins:  CBORD is currently working on an Android solution and we hope to start testing this fall

Milton Alexander:  NFC is just for Apple? What about Android? BLE works for both phones. Why NFC?

Steve Robbins:  Coming soon, NFC has a more reliable user experience based on our testing, and NFC is available on both

Milton Alexander:  How long did it take you from concept to conception. 2 years?

Steve Robbins:  9 months from start of conversation, roughly 5 for legal and 4 technical although the technical team was gathering information probably closer to 6 months.

Jacob Jablonski:  Is there a yearly subscription and/or cost per credential? Sorry If I missed this

Steve Robbins:  Yes, annual subscription based on number of unique users provisioned, you can provision multiple times but in the end during the year it is just one subscription per user

Deb Nightingale:  impact on funding model for office?  replacement fees, etc.

Steve Robbins:   Yes, so important to get university to buy in to vision and strategic deployment of mobile IDs. With Covid, this would be an excellent example of not wasting a good crisis.

Milton Alexander:  Mobile is free? Most vendors charge a subscription fee. How do you pay for this?

Steve Robbins:   The cost per credential is based on a subscription model and is an annual on-going fee

Christina Mosakowski:  I have to go, it’s good to see everyone!  Thanks for the great information!

Milton Alexander:  Thank you for the NFC and BLE answer.

Melinda Bakken:  Do you issue a physical ID and allow mobile credentials as well

Steve Robbins:  Yes, we believe that issuing multiple credentials is a best practice and instills a responsibility of the end user to use his or her credential appropriately.

Deb Nightingale:  Steve…Clemson is blessed to have you as a great champion at the helm leading and advocating for their program.  Thanks for a great presentation & your insights Matt! 

Tim Nyblom:  Thank you to Clemson and our partner CBORD for a fantastic Apple Wallet solution! Great work by everyone involved.

Melinda Bakken:  We have VoterID, so I am not sure we can go away from it completely

Steve Robbins:  Thank you. Yeah, the whole VoterID piece is something we have not had to factor into our decision. Having said that, if the state of SC said to Clemson your ID must also serve as a VoterID then I would work with our legal team to demonstrate that we don’t issue physical ID cards but just digital ones. And, if we do make them for purchase as I think there is an opportunity here, then I would be more than happy to make them compliant with VoterID requirements. The cost at that point is passed on to the student.

Melinda Bakken:  Thank you guys!  Great job!

Brandon Knight:  Thank you!

Pritesh Patel:  Thank you guys! Great info!

Bankim Patel:  Fantastic.

David Halbach:  Thank you!!

Jorrun Liston, NACCU:  Thank you all for attending.  Special thanks to my guests Matthew Tegen and Steve Robbins from Clemson University! 

As the only association that specializes in the campus identification and transaction industry serving the national and international campus card community, NACCU is dedicated to high quality educational programs, resources, services, and tools. The NACCU community offers its members networking, partnerships, leveraging technology, problem-solving, insight sharing, and professional development.

NACCU membership is open to all colleges, universities, secondary institutions and companies that are involved with the campus card market. Learn more and join the community at 


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