Skip to content

High Impact Training: NACCU Style - But What about (Socially Distanced) Customer Service?

Presented by Kim Pfeffer, Director, EmoryCard, Emory University 

In a world of robots, droids, devices, apps and mobile wallets we cannot forget the human component of what we do every day. All of this new technology is great, but there is a tradeoff. While automation provides for higher levels of efficiency and consistency it is at the expense of personalized services. The lack of personalized services has led to a gradual decline in overall customer service to the point where we accept subpar service. How can we tip the scales? Doing just a little something extra makes our service the sole differentiator. We can reenergize the human component of our customer interactions – even in these times of social distancing – by making emotional connections, rupturing stereotypes, delivering positive surprises and avoiding four service pitfalls.

Related:

Leading in a Hybrid Environment

Leading in a Hybrid Environment

With the change in work dynamics brought about by the pandemic the desire for employees to work a portion of…
TED Talk: Leadership needs introverts and extroverts too

TED Talk: Leadership needs introverts and extroverts too

Are you an introvert trying to find your way in this world? Are you an extrovert who may not understand…
TED Talk: Customer Service - little things do matter

TED Talk: Customer Service - little things do matter

Are the little things we do worth it? YES! If a butterfly flaps its wings in the ID card office,…