This presentation will focus on URI’s journey to implement TruCredential within CBORD’s Odyssey Direct Site.
Continue readingSafety First: Access Control In a Pre and Post COVID19 World
At the George Washington University top service priorities are Safety, Care, and Efficiency. Putting safety first, GW has made several major investments in access control over the past year. Learn how these investments have prepared our campus for changes in operations due to COVID-19.
Stored Value Programs
Considering other options for students and parents, such as personal credit cards, Apple Pay, Venmo, Zelle, and others as forms of payment, and as smaller merchants increase acceptance of these payment methods, is there a diminishing need for university operated and managed stored value accounts?
Continue readingCampus Card Operations Post COVID 19
What will your operation look like once campus opens again? How will CDC and campus guidelines impact your physical space? Will you need to require masks, gloves or other personal protective equipment? How will you queue customers? How will social distancing be enforced and by whom? Members share plans and ideas for best practices in what will be a “forward normal” in operations.
Continue readingLeadership Exploration in Higher Education
LEAP, an innovative soft-skills based employee training program, enhances each member’s self-confidence, increases their ability to work in teams and helps them understand the important role that they play.
Continue readingDisruption in the Industry: What Now?
Higher education was already being disrupted by many converging forces prior to COVID-19. As colleges and universities now work to pivot services and develop a “new college experience,” opportunity abounds.
Continue readingMining Campus Card Data to Enhance Student Outcomes
With predictive analytics, we analyze data from the past to identify patterns that impact the future.
Continue readingHow Robots have Impacted Student Life
Robots have played a critical role in food delivery at George Mason University in our current environment. These delivery robots have changed student, staff, and guest engagement in variety of ways and offer a method of food delivery with less contact.
Continue readingHigh Impact Training, NACCU Style (full program)
Join NACCU members for Pecha Kucha style sessions covering four current hot topics in the campus card industry.
Continue readingBut What about (Socially Distanced) Customer Service?
We can reenergize the human component of our customer interactions – even in these times of social distancing – by making emotional connections, rupturing stereotypes, delivering positive surprises and avoiding four service pitfalls.
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