As the pandemic has shown, change is constant and often unexpected. To be successful individuals need to successfully manage change. We’ll discuss strategies to become comfortable during periods of change, ways to find opportunities in times of change and effective ways to manage change.
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New to the institution and faced with a poor reputation for customer service the EmoryCard Team and I embarked on a journey of service enhancement – including a training visit to the ‘Happiest Place on Earth’ to learn how to lead with quality service. With content adapted from that training, you will find that it is possible to achieve exceptional service! Take a ‘ride’ with me to identify touch points, design service, identify your purpose and quality standards, and understand your customers.
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Learn about the NACCU Professional Development Team’s New Employee Onboarding Guide! We are excited to present a new, easy to use template that can help you build a manual, train new employees, or map out your program.
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The CINO Card office at Coastal Carolina University started in a literal electrical closet and now is critical system within the structure of the university. The goal, within our division, is to get the card system so integrated with in the university that the physical card office itself is no longer needed.
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Social Procurement is an innovative approach to post-pandemic recovery, creating community resiliency and supporting positive institutional messaging for student recruitment. This session will introduce participants to how Georgian College, an Ashoka Changemaker Campus, has partnered with Ashoka Canada on an approach to shifting purchasing mindsets and supporting purchasing agents in developing a social procurement strategy within their institution.
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During the 2018-2019 academic year, the EmoryCard Team embarked upon a journey to research and adopt a variety of service enhancements to bring quality service to our customers.
With a focus on Customer Service, Infrastructure Development and Communications & Outreach, EmoryCard now offers a wide variety of services and enhancements that make the campus card experience so much more than a necessity.
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University healthcare and research facilities are known for innovative programs and technology. Physical security should be no exception. It is paramount to enact a strong defense against outside threats, safeguard different facilities and sensitive areas with highly varied needs, ensure compliance with regulatory requirements and improve overall staff and patient health and safety.
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Mobile credentials provide a seamless, secure and safe experience! But not all readers and locks work with all mobile credentials. There are things to know and do to invest wisely and avoid a proprietary vendor marriage that locks you into years of high costs and inflexibility. Come learn how Atrium and our best-in-breed partners are providing clients like you with an open interoperable mobile credential.
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Educational campuses require strong physical access control strategies that enable touchless solutions and support a better user experience. From mobile-enabled readers to secure Mobile IDs and the cloud-based management portal, HID Mobile Access® offers the most complete solution available enabling universities and colleges to adapt to today’s complex security challenges.
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What will orientation look like on your campus this year? Still online? In-person? Hybrid? Learn how these campuses are offering orientations and the role the campus card program is playing in welcoming new students to campus. You’ll likely pick up some ideas or have some of your own to share with the group.
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