With the change in work dynamics brought about by the pandemic the desire for employees to work a portion of their week from home has been a topic of discussion. We will discuss strategies for successfully managing a workforce that is working in this new hybrid environment.
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Are you an introvert trying to find your way in this world? Are you an extrovert who may not understand the introvert on your team? We’ll watch a short TED talk on the subject and then have a conversation about why teams need introverts and how you can contribute to your team, no matter whether you are an introvert or an extrovert.
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Are the little things we do worth it? YES! If a butterfly flaps its wings in the ID card office, does it really create a hurricane on commencement day? Most likely not, but the little things do matter! Let’s explore the results of customer service on our guests and on ourselves. It has huge impact, creates partners, and best of all…. It’s free! We’ll watch a short TED talk on the subject and then have a conversation about what truly impactful customer service means.
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“I don’t want to toot my own horn, but…” “I just run the card office” Have you heard yourself say these things? Do your language and style communicate your value? It’s not just money, it’s also your confidence and self-respect. We’ll listen to how to clearly define and communicate your value.
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Busy times in the ID office is often stressful. We are all pulled in many directions, problems arise, and solutions are created in the moment. Wouldn’t it be great to plan and even predict issues in order to stay calm and focused to produce the best outcomes: A GREAT STUDENT EXPERIENCE!
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As the pandemic has shown, change is constant and often unexpected. To be successful individuals need to successfully manage change. We’ll discuss strategies to become comfortable during periods of change, ways to find opportunities in times of change and effective ways to manage change.
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New to the institution and faced with a poor reputation for customer service the EmoryCard Team and I embarked on a journey of service enhancement – including a training visit to the ‘Happiest Place on Earth’ to learn how to lead with quality service. With content adapted from that training, you will find that it is possible to achieve exceptional service! Take a ‘ride’ with me to identify touch points, design service, identify your purpose and quality standards, and understand your customers.
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Learn about the NACCU Professional Development Team’s New Employee Onboarding Guide! We are excited to present a new, easy to use template that can help you build a manual, train new employees, or map out your program.
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The CINO Card office at Coastal Carolina University started in a literal electrical closet and now is critical system within the structure of the university. The goal, within our division, is to get the card system so integrated with in the university that the physical card office itself is no longer needed.
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During the 2018-2019 academic year, the EmoryCard Team embarked upon a journey to research and adopt a variety of service enhancements to bring quality service to our customers.
With a focus on Customer Service, Infrastructure Development and Communications & Outreach, EmoryCard now offers a wide variety of services and enhancements that make the campus card experience so much more than a necessity.
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