Are you trying to queue lines, control walk-ins, schedule appointments and manage customers while striving to maintain the health and safety of everyone? Learn what colleagues are using and how they’ve implemented different solutions. Please join in this round table discussion.
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How can our card offices maintain customer service standards while still adhering to preventative COVID practices for social distancing, masks, plastic barriers and continuous cleaning? As many of our institutions move towards re-opening our campuses, join us for an open discussion as we strategize together for solutions to various move-in day scenarios.
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This presentation will focus on URI’s journey to implement TruCredential within CBORD’s Odyssey Direct Site.
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At the George Washington University top service priorities are Safety, Care, and Efficiency. Putting safety first, GW has made several major investments in access control over the past year. Learn how these investments have prepared our campus for changes in operations due to COVID-19.
Considering other options for students and parents, such as personal credit cards, Apple Pay, Venmo, Zelle, and others as forms of payment, and as smaller merchants increase acceptance of these payment methods, is there a diminishing need for university operated and managed stored value accounts?
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What will your operation look like once campus opens again? How will CDC and campus guidelines impact your physical space? Will you need to require masks, gloves or other personal protective equipment? How will you queue customers? How will social distancing be enforced and by whom? Members share plans and ideas for best practices in what will be a “forward normal” in operations.
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LEAP, an innovative soft-skills based employee training program, enhances each member’s self-confidence, increases their ability to work in teams and helps them understand the important role that they play.
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Higher education was already being disrupted by many converging forces prior to COVID-19. As colleges and universities now work to pivot services and develop a “new college experience,” opportunity abounds.
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With predictive analytics, we analyze data from the past to identify patterns that impact the future.
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Robots have played a critical role in food delivery at George Mason University in our current environment. These delivery robots have changed student, staff, and guest engagement in variety of ways and offer a method of food delivery with less contact.
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