Facilitator: Scott Brannan, Temple University

Description:

Schools have reported that sales (and overall deposits) in university stored value programs are slipping.  Considering other options for students and parents, such as personal credit cards, Apple Pay, Venmo, Zelle, and others as forms of payment, and as smaller merchants increase acceptance of these payment methods, is there a diminishing need for university operated and managed stored value accounts? If the answer is yes, what does that mean for the operations of card offices? This discussion will focus on this question and brainstorm ideas for revenue replacement.

Discussion Questions:

• What trends are your campus experiencing related to stored value account(s)?
• Do you think this is over-reaction, or will the status quo remain?
• If this continues as a trend, does anyone have ideas for revenue replacement for commissions?
• If declining value account sales were to bottom out, what impact do you think it would have on vendors on campus, and in greater concern, the campus itself?
• Has this COVID-19 experience led your office to any interesting ideas for revenue possibilities?
  

Scott Brannan has worked in the card office since 2003 and in the university environment since 1992. In managing the card environment at Temple University, he interacts with all levels of constituents and strives to keep increasing opportunities for use cases on campus. Current highlights include mobile credential and online photo submission. Scott has served on numerous NACCU Committee, the NACCU Board and chaired two conferences.  He was named Outstanding NACCU Volunteer in 2019.