Category: Video

Technology and Communication in Action: Enhancing Campus Dining Through Innovation

Let’s explore how strategic use of technology and clear communication transformed the experience of students and staff during an 18-month renovation of our largest dining facility at the University of Pittsburgh. This session highlights the tools and systems we used to stay connected, maintain service continuity, and build anticipation. We’ll also discuss how integrated technology solutions now support a one-stop shop model—streamlining everything from dining and vending to retail and parking—to meet the evolving expectations of today’s campus community.

Planning & Processes

Providing Exceptional Service by Setting Realistic Expectations

Our offices are called upon to get things done: yesterday – even if we haven’t been provided with what we need to fulfill the request. How is this behavior and (sometimes) unobtainable expectations impacting you, your team, and your operations? Learn how the EmoryCard team has put best practices in place to establish clear service requirements that ensures our campus partners understand what steps they need to follow for exceptional service.

Professional Development

Electronic Access in Student Residence Halls…An Interview with Allegion

John Ogle, NACCU Membership Engagement Manager, interviews Jeff Koziol, Higher Education Security Specialist with Allegion in this conversation, they explore the business case for electronic access in student residence halls, the percentage of campuses currently managing room-level access electronically, and the solutions available for new construction versus retrofits.