As the pandemic has shown, change is constant and often unexpected. To be successful individuals need to successfully manage change. We’ll discuss strategies to become comfortable during periods of change, ways to find opportunities in times of change and effective ways to manage change.
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New to the institution and faced with a poor reputation for customer service the EmoryCard Team and I embarked on a journey of service enhancement – including a training visit to the ‘Happiest Place on Earth’ to learn how to lead with quality service. With content adapted from that training, you will find that it is possible to achieve exceptional service! Take a ‘ride’ with me to identify touch points, design service, identify your purpose and quality standards, and understand your customers.
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Learn about the NACCU Professional Development Team’s New Employee Onboarding Guide! We are excited to present a new, easy to use template that can help you build a manual, train new employees, or map out your program.
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We’ll review all of the considerations that the Georgian College ONEcard Office has undergone in striving to create a welcoming and inclusive environment and promote inclusivity at Georgian. This will include: use of preferred names, wheelchair accessibility, student representation, service animal IDs, AODA compliance, and mindful language.
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The CINO Card office at Coastal Carolina University started in a literal electrical closet and now is critical system within the structure of the university. The goal, within our division, is to get the card system so integrated with in the university that the physical card office itself is no longer needed.
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Social Procurement is an innovative approach to post-pandemic recovery, creating community resiliency and supporting positive institutional messaging for student recruitment. This session will introduce participants to how Georgian College, an Ashoka Changemaker Campus, has partnered with Ashoka Canada on an approach to shifting purchasing mindsets and supporting purchasing agents in developing a social procurement strategy within their institution.
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During the 2018-2019 academic year, the EmoryCard Team embarked upon a journey to research and adopt a variety of service enhancements to bring quality service to our customers.
With a focus on Customer Service, Infrastructure Development and Communications & Outreach, EmoryCard now offers a wide variety of services and enhancements that make the campus card experience so much more than a necessity.
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What will orientation look like on your campus this year? Still online? In-person? Hybrid? Learn how these campuses are offering orientations and the role the campus card program is playing in welcoming new students to campus. You’ll likely pick up some ideas or have some of your own to share with the group.
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Serving students and meeting their expectations is a critical priority for every higher ed institution. Join this session with Nelnet Campus Commerce to hear from a panel of college students on what they expect from their campus experience during these unique times, and understand if those expectations are just temporary or permanent. Students will share how they feel supported, what is working and what is not, as well as provide insights into how they are using campus facilities and services today and tomorrow.
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Three innovative ways campus auxiliaries are using Grubhub Campus Technology to support their evolving dining and campus card programs.
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