Evolution of Mobile Credentials…An Interview with HID

John Ogle, NACCU Membership Experience and Education Director, interviews Tim Nyblom, Director of End User Business Development for Higher Education at HID. Listen as they discuss the evolution of mobile credentials on campus, from HID’s new role as a credential manager to the expansion of Google Wallet support in higher education. Tim also shares insights from the groundbreaking University of Arizona deployment, explores how Generation Alpha’s expectations are driving digital transformation, and highlights why open architecture and choice are essential for the future of campus access.

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Technology and Communication in Action: Enhancing Campus Dining Through Innovation

Let’s explore how strategic use of technology and clear communication transformed the experience of students and staff during an 18-month renovation of our largest dining facility at the University of Pittsburgh. This session highlights the tools and systems we used to stay connected, maintain service continuity, and build anticipation. We’ll also discuss how integrated technology solutions now support a one-stop shop model—streamlining everything from dining and vending to retail and parking—to meet the evolving expectations of today’s campus community.

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Providing Exceptional Service by Setting Realistic Expectations

Our offices are called upon to get things done: yesterday – even if we haven’t been provided with what we need to fulfill the request. How is this behavior and (sometimes) unobtainable expectations impacting you, your team, and your operations? Learn how the EmoryCard team has put best practices in place to establish clear service requirements that ensures our campus partners understand what steps they need to follow for exceptional service.

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