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Is a Leadership Change the Time to Look at the Future of Your Card Office?

Is a Leadership Change the Time to Look at the Future of Your Card Office?

Is a Leadership change of your Card Office the chance to take a hard look at what your office is doing and if it should still be doing it?
This presentation will share one school’s look at this in relation to: need for physical space, continuation of stored value, absorption of department into security or IT, groups that need identification, etc. How much need is there in your school for a stand alone card office in the future?

Discussion Questions:
1. If you have Online Photo Submission, do you still have any locations that actually take photos?
2. If you have moved to mobile credential, how busy is traffic flow in the office?
3. How are your stored value sales year over year?
4. Is there a card office champion outside of your office?

Presenter:
Scott Brannan, Temple University

From Jorrun Liston:  Welcome everyone!  We are recording this event and will post it to naccuTV.   Please post in the chat or feel free to unmute and join in the discussion.

From Wendy McCrory:  Could departments accepting Diamond Dollars bill directly to student accounts and departments?

From Katherine Escandon:  Fringe

From Wendy McCrory:  Reacted to “Fringe” with 👍

From Jill McGinnis:    At University of Nebraska Lincoln, Building Access is under the Police Department as it is considered security.

From Katherine Escandon:  Has anyone been able to grow their stored value plan(s)?

From Jessica Taylor:  What were the main sources of your revenue in the past? Have they changed at all over the past four years?

From Terence Quinn:      Re: growing stored value programs, we (Washington State University) have not.

From Michael Leitao:      Brown University’s stored value usage has shrunk considerably.

From Jorrun Liston:  Vanity / Souvenir cards seem to be popular.

From Anastasia:  👋

From Jorrun Liston:  1. If you have Online Photo Submission, do you still have any locations that actually take photos?

12:35:48 From Jon from Evolis:  Sorry, not a stored-value thought.  I think you wondered about the need to use your physical space for card issuance. Have you considered issuing the cards (new, replacement) across campus via self-service kiosks which can issue cards 24/7, if necessary?

From Jorrun Liston:  2. If you have moved to mobile credential, how busy is traffic flow in the office?

From Kristen Hodges:     For us (UMBC) we’ve completely eliminated traffic in our office since implementing photo upload.

From Kristen Hodges:     We still take photos when necessary but we’re about 90% online photo submissions now.

From Jorrun Liston:  3. Is there a card office champion outside of your office?

From Wendy McCrory:  For those with online photo, how many have a requirement like Scott mentioned?

From Wendy McCrory:  We’re completely optional and our participation is low.

From Kelly Venable Carroll, Tulane University:  Tulane requires it for all students, and we give faculty and staff the option to upload photos as well.

From Kristen Hodges:     We were optional, but when COVID hit, we made it mandatory and stuck with it.

From Christina Mosakowski:  Thank you, Scott!

From Laura Callahan:  Moving your financial person to General Accounting is a workable solution.

From Katherine Escandon:  Great ideas, thank you!

From Terence Quinn:  Thank you!

From Monica Seko:  Thank you!!

From Joseph Rodak:  Thank you!!!

From Kristen Hodges:  Thank you!!

From Jorrun Liston:  https://www.naccu.org/events/

From Laura Callahan:  Thanks Scott

From Jorrun Liston:  Thank you to everyone for attending and special thanks to our guest Scott Brannan from Temple University.

As the only association that specializes in the campus identification and transaction industry serving the national and international campus card community, NACCU is dedicated to high quality educational programs, resources, services, and tools. The NACCU community offers its members networking, partnerships, leveraging technology, problem-solving, insight sharing, and professional development.

NACCU membership is open to all colleges, universities, secondary institutions and companies that are involved with the campus card market. Learn more and join the community at https://www.naccu.org 

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