Managing Merchant Relationships
Managing Merchant Relationships
Let’s discuss the critical behind the scenes work that makes your off-campus merchant relationships succeed. We will shine a light on the full lifecycle of merchant management from initial outreach and onboarding to ongoing support, retention strategies, and the processes that ensure accurate commission collection.
Card offices invest significant time and hands-on effort into nurturing merchant relationships, especially Off Campus partners. Whether it’s guiding new merchants through setup, managing expectations, troubleshooting systems, or following up to ensure continued engagement, the work is extensive.
Join us to share the insights, challenges, and best practices of your merchant journey. Whether you’re just beginning to build an Off Campus program or managing a well established portfolio, you’ll gain practical knowledge, relatable perspectives and walk away with tools and ideas to support, retain, and grow your own.
Discussion Questions
1. How engaged are you with your merchants?
2. Do your merchants feel valued….appreciated?
Sean Stewart, The Ohio State University
As the only association that specializes in the campus identification and transaction industry serving the national and international campus card community, NACCU is dedicated to high quality educational programs, resources, services, and tools. The NACCU community offers its members networking, partnerships, leveraging technology, problem-solving, insight sharing, and professional development.
NACCU membership is open to all colleges, universities, secondary institutions and companies that are involved with the campus card market. Learn more and join the community at https://www.naccu.org
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