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Sustaining a Robust Off-Campus Merchant Program

Sustaining a Robust Off-Campus Program

A behind-the-scenes look at one of the nation’s largest self-operated off-campus merchant programs. Topics include how the program is structured, how merchants are onboarded, and the technology put in place to make paying and reconciling over $4 million of annual off-campus activity to nearly 100 different merchant partners a quick and easy process.

Discussion questions:

  1. Do you have, or have your considered starting an off-campus merchant program?
  2. What are the pros and cons of self-operated programs versus turn-key programs from a partner?
  3. How can an off-campus program contribute to your program’s revenue streams?
    What is the future of off-campus programs in the digital age?

Presenter:

Josh Bodnar, The Ohio State University

Jorrun Liston to Everyone:           

Welcome everyone!  We are recording this presentation and will post it on naccuTV.

Jen McDonald – Georgian College to Everyone:

               What fees do you charge?

Jen McDonald – Georgian College to Everyone:

               Is the reader integrated with the merchant’s POS or is it a standalone?

Margaret Pollard-Brown to Everyone:

               Do you have merchants that are open late night? 1-2am?  If so, does 1 of your 2 techs have to go out if there is a problem?

Jorrun Liston to Everyone:

               Great questions!  Josh will answer them at the end.  Keep ’em coming!

Meghan Rosenberg to Everyone:

               Josh who oversees the whole process after implementation, is it the card office?

Margaret Pollard-Brown to Everyone:

               Are merchants paid nightly?

Jen McDonald – Georgian College to Everyone:

               Can you touch on the process of getting Grubhub as a partner?

Philip Leroy to Everyone:

               What Readers are you using?

Jen McDonald – Georgian College to Everyone:

               If you have Grubhub contact info to share, it would be appreciated.

Christina Mosakowski to Everyone:

               Do you get a % of the Dining Dollars sales?

Christina Mosakowski to Everyone:

               TY!

Meghan Rosenberg to Everyone:

               Great question Jen!

Jen McDonald – Georgian College to Everyone:

               Thank you, Josh!

Jonathan Hillis – payd to Everyone:

               thank you very much Josh!

Will Hunter to Everyone:

               Thanks Josh, very informative!

Margaret Pollard-Brown to Everyone:

               Thank you!

Stephanie Kernozicky to Everyone:

               Thank you!

Meghan Rosenberg to Everyone:

               Thanks Josh!!  This was great!

Christina Mosakowski to Everyone:

               Thank you!

James Story to Everyone:

               Thanks Josh!

Kim Pfeffer [she|her] to Everyone:

               Josh is a ROCKSTAR!

Amy Slaughter to Everyone:

               Thank you Josh. Great presentation

Jennifer Rocke to Everyone:

               Thank You Josh!!!

Jorrun Liston to Everyone:  Thanks everyone for attending!  Special thanks to our guest Josh Bodnar from The Ohio State University for sharing such thorough information about BuckID and their off-campus merchant program.

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