Facilitator: Keesha Ceran, American University

In response to COVID-19, Auxiliary Services and Campus Card Operations are recognizing the importance of pivoting operations to be more responsive to CDC Guidelines and best practices in what will be a “forward normal” of a global society. Please join the discussion and share your plans and ideas for card distribution for incoming students.

Discussion Themes & Questions:

• Considerations of CDC Guidelines
• What changes to operations can be made?
• What evaluations of customer support can be considered?

A member of The American University community for 12 years, Keesha has worn many hats: student, alumna and staff member. She has spent the last four years as the Associate Director of One Card & Dining Services.