Supporting Customers When You Don’t Control All the Systems
Supporting Customers When You Don’t Control All the Systems
When the card office is the first point of contact for people experiencing difficulties using their card in systems not under your control, how can you develop partnerships and strategies to bridge the gap and save the day?
Discussions Questions
1. Does your campus have multiple access systems?
2. Is your card used in systems controlled by other departments/entities?
3. Can you be a resource for systems you do not have access to?
Presenter:
Sean Stewart, The Ohio State University
Related:
Transact IDX Summer 2025 Updates
Watch the Transact IDX Summer 2025 Update, where we’ll preview the latest enhancements designed to elevate your campus experience and…
Cost-Effective Marketing Strategies for Campus Card Offices
Watch an engaging and practical webinar designed specifically for campus card office professionals looking to maximize their marketing impact without…
Zero to Hero: Building Out Campus Card Services One Step at a Time
Implementing changes to card services and technology on campus can feel overwhelming, but with the right approach, you can make…